FAQ
About Bump to Baby
Q. What is Bump to Baby?
A. Bump to Baby Box is a New Zealand-based gift box brand for pregnant and postpartum mums. Each box is thoughtfully curated to bring comfort and a little bit of self-care during pregnancy and the early postpartum weeks, a gift that says "I'm thinking of you," when it's needed most.
About Our Boxes
Q. What's included in each box?
A. Each box is curated around what mums actually need at each stage of pregnancy & postpartum — think comfort, self-care, and a few little luxuries.
Q. How do I know which box to choose?
A. We've got a box for each trimester, plus a Postpartum box. If you're buying for someone else and aren't sure how far along they are, the safest bet is the Postpartum box, or reach out and we're happy to help you choose.
Q. Are the products inside safe to use during pregnancy?
A. Yes, everything in our boxes is chosen with pregnancy and postpartum safety in mind.
Q. Can I customise what's in my box?
A. Not at the moment, but it's something we're looking into.
Ordering
Q. How do I place an order?
A. Simply choose your box on our website, add it to your cart, and check out — it's that easy.
Q. Can I order a box as a gift for someone else?
A. Absolutely — many of our boxes are gifted! You can enter their delivery address at checkout, and we're happy to include a personalised gift note.
Q. Do you offer gift cards?
A. We will be looking to offer this in the near future
Shipping
Q. Where do you ship to?
A. We currently ship within New Zealand only.
Q. How long does delivery take?
A. Orders are processed within 2 business days, with delivery typically taking 3-5 business days depending on your location.
Q. How much does shipping cost?
A. We offer free shipping on orders over $99. Anything under $99 is a flat rate of $10.
Q. Can I track my order?
A. Yes — once your order ships, you'll receive an email with tracking details
Returns & Refunds
Q. What if my box arrives damaged or faulty?
A. Email us at bumptobaby4@gmail.com within 30 days of delivery with a photo of the issue, and we'll cover return shipping and offer a full refund or replacement.
Q. Can I return a box if I've changed my mind?
A. Yes, within 30 days of delivery, as long as it's unopened and in its original packaging. Return shipping is at your own cost in this case.
Q. How long do refunds take to process?
A. Once we've received and checked your return, refunds are processed within 5 business days to your original payment method.
For full details, see our Shipping & Refund Policy.